Professional Portfolio
Showcasing expertise in pharmacy operations, patient care, and effective communication.
My Background
I am a seasoned Certified Pharmacy Technician (CPhT) with over a decade of expertise in pharmacy operations, patient care, and healthcare support, complemented by 10+ years as a former EMT-Basic. My career spans diverse roles, from managing high-volume prescription processing with 100% accuracy to enhancing patient adherence through empathetic outreach and collaboration with healthcare providers. I thrive in fast-paced environments, leveraging skills in EHR systems, HIPAA compliance, and inventory management to ensure safety and efficiency.
My professional journey includes clinical support roles where I conducted 50+ daily patient interactions, utilized tools like Microsoft Excel for 99% accurate reporting, and tailored communication to address cultural and language barriers. Previously, I supported 80+ customers daily in a retail pharmacy setting, completing audits and ensuring regulatory adherence. My retail experience, including food safety and customer service in high-traffic settings, has honed my adaptability and teamwork.
Currently pursuing a B.S. in Healthcare Administration, I bring a commitment to continuous learning and a patient-centered approach. Proficient in POS systems, Five9 software, and regulatory standards, I am eager to contribute to innovative healthcare, pharmacy, or customer service teams, driving medication adherence and workflow improvements.
My Skills
● Proficient in POS systems and transaction processing with 98% accuracy
● Skilled in EHR software, call center platforms, and documentation for patient support
● Advanced in Microsoft Excel and Google Spreadsheets, achieving 99% accuracy in data management
● Experienced in pharmacy operations, prescription processing, and medication dispensing with 100% accuracy
● Knowledgeable in inventory management, audits, restocking, and minimizing discrepancies
● Familiar with HIPAA, regulatory compliance, and healthcare standards
● Adept at pharmacy tools for streamlining operations, reporting, and prior authorizations
● Competent in food safety standards, preparation, and retail bakery environments
● Proficient in Five9 software for managing calls, customer interactions, and performance reports
● Expertise in insurance verification, prescription verification, labeling, and packaging medications
● Strong in pharmaceutics, and compliance with pharmacy laws
● Exceptional customer service focused on resolving inquiries and enhancing experiences
● Adaptable in fast-paced, multitasking environments
● Effective communication for diverse audiences, including cultural and language barriers
● Collaborative teamwork to support goals and improve workflows
● Problem-solving to address medication adherence barriers and customer concerns
● Empathetic approach to building trust with patients and clients
● Committed to continuous learning and professional development
● Organizational skills for managing high-volume tasks and prioritizing effectively
● Time management, flexibility, empathy, compassion, and attention to detail
Work History
Cashier, Bakery Chain – Texas 5/2024 – Present
Delivered exceptional customer service, managing 100+ daily orders with 98% accuracy while ensuring satisfaction.
Collaborated on preparing and packaging baked goods, adhering to food safety compliance and standards
Operated POS systems for 50+ orders per shift, maintaining efficiency and accurate transactions.
Performed multiple roles including food prep, service, and cleaning to support team during high-volume shifts, enhancing operational flow.
Clinical Services Support/CPhT, Healthcare Firm – Remote 6/2024 – 4/2025
Conducted medication adherence outreach via phone, building trust and improving compliance in 50+ daily patient interactions.
Coordinated with pharmacies and providers to resolve barriers, ensure accurate regimens, and facilitate prescription issues.
Adapted communication for diverse patient needs, addressing cultural, language, and social determinants of health.
Utilized Microsoft Excel and Google Spreadsheets to document data and generate 99% accurate compliance reports.
Explained clinical programs in patient-friendly terms to support health plan goals and improve outcomes.
Clinical Services Support/CPhT, Healthcare Firm – Remote 8/2023 – 5/2024
Supported patients using call center software and EHR systems, scheduling follow-ups and documenting 40+ daily interactions.
Engaged with pharmacies and provider offices to promote medication adherence and resolve prescription challenges.
Developed tailored solutions for adherence barriers, collaborating with patients and healthcare providers to meet health needs.
Cashier, Convenience Store – Texas 5/2023 – 9/2023
Provided excellent customer service, resolving inquiries to ensure high satisfaction levels.
Monitored and restocked inventory through counts and rotation, reducing shortages and maintaining availability.
Collaborated with team to achieve store goals and foster a positive work environment.
Pharmacy Technician, Retail Chain – New Jersey/Texas 11/2011 – 4/2023
Processed prescriptions with 100% accuracy, verifying insurance, ensuring HIPAA compliance, and labeling medications.
Managed inventory through audits and restocking to maintain product availability and minimize discrepancies.
Assisted 80+ customers daily with prescription pickups, health product recommendations, and customer service.
Packaged orders for timely shipment, adhering to quality standards and regulatory requirements.
Completed Medicare audits for diabetes and medication adherence compliance.